How we work
How we work with clients, from first call to ongoing support
A predictable process makes projects calmer for everyone. Here is what happens at each stage, what you receive, and what we need from you.
Project lifecycle
Stages, deliverables and responsibilities
| Stage | What happens | You receive | We need from you |
|---|---|---|---|
| Initial conversation | We discuss your business, goals, timeline and any existing systems. | Summary of what we heard and suggested next step | Background on the business and the problem |
| Discovery | Workshops, reviews of current tools and content, and requirement gathering. | Requirements document, priorities and risks | Access to the right people and existing systems |
| Proposal | We define scope, phases, team and estimates. | Written proposal with scope, timeline estimate and commercial terms | Review and approval |
| Design | Site maps, wireframes, user flows and visual designs. | Approved designs and specifications | Timely feedback in agreed review rounds |
| Build | Development in short cycles with demos on a staging link. | Working software after each cycle | Feedback on demos; content and data where needed |
| Test | Functional, device, accessibility and acceptance testing. | Test results and a launch checklist | User acceptance testing by your team |
| Launch | Go-live, redirects, monitoring and handover. | Live system, documentation, training and admin access | Final sign-off |
| Support | Optional maintenance, improvements and monitoring. | Agreed support plan and regular updates | Requests through the agreed channel |
Engagement options
Ways to work with us
We recommend the option that suits your project once we understand it. Commercial terms are confirmed in each proposal.
Fixed-scope project
Best when requirements are clear. Scope, deliverables and price are agreed upfront.
Phased project
Best when the full picture will emerge over time. Each phase is scoped and approved separately.
Dedicated team
Best for ongoing product development. A team works on your priorities for an agreed period.
Support plan
Best after launch. Regular maintenance, monitoring and small improvements.
Communication
- A named point of contact for your project
- Regular progress updates at an agreed frequency
- Demos at the end of each build cycle
- A shared list of open questions, decisions and changes
- Meetings online or at our Madhapur office
Ownership and access
Domains, hosting, app store and cloud accounts should be registered in your company's name, with access granted to us. This keeps you in control. Code ownership and licensing are set out in each contract. [Confirm standard contract terms]
Ready for the first conversation?
There is no obligation. Tell us about your goals and we will suggest a sensible next step.